Self-Service That Works—For Your Customers and Your Team
Modernize Customer Service with Smart Self-Service Solutions
Today’s customers expect to help themselves—and they expect it to be easy. From reordering products to updating payment details, more than 70% of consumers prefer self-service over live support for routine tasks.
But for many small and medium businesses, customer self-service is still an afterthought—or not offered at all.
At ConnectableIQ, we help businesses build intuitive, integrated self-service systems that reduce costs, increase efficiency, and create experiences your customers actually enjoy. Whether you're starting from scratch or looking to upgrade your existing setup, we’ll help you modernize with confidence.
No Portal? No Problem—But It’s Time to Fix That
If your business doesn’t offer a customer portal, help center, or automated options, you’re likely facing:
Support Overload
Simple requests—like password resets, order tracking, or policy lookups—flood your team, driving up costs and burnout.
Customer Frustration
No 24/7 access, no transparency, and long wait times lead to churn and negative reviews.
Operational Inefficiency
Valuable staff time is spent handling tasks that customers would rather do themselves—if they could.
No Centralized Access
Without a customer portal or knowledge base, your users are stuck calling, emailing, or guessing.
When Self-Service Creates More Problems Than It Solves
Even businesses that do offer self-service often struggle with:
Clunky or Incomplete Portals
Customers can’t find what they need—or give up trying.
Lack of Integration
Portals that don’t connect to your CRM, billing, or scheduling systems create more work, not less.
Poor Data Visibility
Without usage insights, it’s hard to understand what customers want—and what’s broken.
We Build Self-Service That Actually Serves
We help you deliver self-service experiences that actually serve—simple to use, always available, and seamlessly connected to your business systems.
Customer Portals for billing, scheduling, service history, document access, and more
Knowledge Bases & FAQ Centers that are searchable, dynamic, and updatable
AI-Powered Chatbots to answer common questions and route inquiries intelligently
Automated Workflows to handle tasks like password resets, ticket status, returns, and onboarding
Integrated Tools that connect to your CRM, support desk, and back-end systems
Real Benefits You’ll See Right Away
Happier Customers, Less Friction
Give people fast, 24/7 access to what they need—on their terms.
Lower Support Costs
Free up your team by automating repetitive tasks and reducing inbound volume.
Better Brand Perception
Show customers you value their time and provide a modern, polished experience.
Smarter Decisions
Track portal usage, search trends, and pain points to continually improve.
Scalable Infrastructure
Start small and grow—our solutions are built to evolve with your business.
Start Where You Are. We’ll Take You Further.
Whether you’re starting from zero or need to fix a broken system, ConnectableIQ can help. We specialize in building right-sized self-service strategies that empower customers, lighten your team’s load, and prepare you for growth.
EXAMPLES OF OUR KEYSTONE PROJECT OFFERINGS
Develop Customer Self-Service Mobile App
Develop Self-Service Feedback and Insights Framework
Build Comprehensive Self-Service Ecosystem
Build a standalone mobile app for self-service, featuring AI-driven chatbots, personalized content, and ticket management tools. Integrate with cloud-based analytics for usage tracking, configure push notifications, and design intuitive interfaces for mobile-first access.
Expected Outcomes: Customer engagement, self-service efficiency, accessibility.
Build Comprehensive Self-Service Ecosystem
Develop Self-Service Feedback and Insights Framework
Build Comprehensive Self-Service Ecosystem
Establish an integrated self-service platform combining web portals, mobile apps, IVR, and knowledge bases. Deploy non-generative AI chatbots for query resolution, configure IVR for voice automation, and set up cloud analytics to track user behavior.
Expected Outcomes: Self-service efficiency, customer engagement, scalability.
Develop Self-Service Feedback and Insights Framework
Develop Self-Service Feedback and Insights Framework
Develop Self-Service Feedback and Insights Framework
Create a platform to collect and analyze self-service feedback using non-generative AI for sentiment analysis. Design surveys, embed prompts in IVR and portals, and build dashboards to track usability trends for platform enhancements.
Expected Outcomes: Customer satisfaction, service improvement, data-driven decision-making.