Connectable IQ
Connectable IQ
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    • Home
    • Get Started
    • Why ConnectableIQ?
    • Artificial Intelligence
    • Industries We Serve
    • Services We Provide
      • Cloud Computing
      • Contact Centers
      • CRM Optimization
      • Customer Engagement
      • Customer Self-Service
      • Data Analytics
      • Digital Transfiormation
      • IT Strategies
    • FAQs
    • Founders
    • Privacy & Security Policy
  • Home
  • Get Started
  • Why ConnectableIQ?
  • Artificial Intelligence
  • Industries We Serve
  • Services We Provide
    • Cloud Computing
    • Contact Centers
    • CRM Optimization
    • Customer Engagement
    • Customer Self-Service
    • Data Analytics
    • Digital Transfiormation
    • IT Strategies
  • FAQs
  • Founders
  • Privacy & Security Policy

Privacy policy

Effective Date: June 7, 2025

Effective Date: June 7, 2025

At ConnectableIQ, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, including our website (www.connectableiq.com), consulting services, surveys, events, or other activities. This policy applies to ConnectableIQ and its affiliates ("we," "us," or "our").


1. Information We Collect


We collect information to provide and improve our consulting services, maintain client relationships, and comply with legal obligations. The types of information we collect include:

  • Personal Information: Name, email address, phone number, job title, company name, and other contact details provided when you engage with our services, register for events, subscribe to newsletters, or complete surveys.
  • Professional Information: Business-related data, such as industry sector, areas of expertise, or feedback on consulting services, collected through surveys or client interactions.
  • Usage Data: Information automatically collected when you visit our website, including IP address, browser type, pages visited, time spent on pages, and device identifiers. We use cookies and similar technologies to collect this data (see our Cookie Policy below).
  • Sensitive Information: In limited cases, we may collect sensitive data (e.g., health or financial information) when necessary for specific consulting projects, with your explicit consent or as required by law.


2. How We Collect Information


We collect information through:

  • Direct Interactions: When you provide information via forms, surveys, emails, or during consulting engagements.
  • Automated Technologies: Through cookies, analytics tools, and server logs when you visit our website or interact with our digital platforms.
  • Third Parties: From clients, business partners, or public sources (e.g., LinkedIn) when relevant to our services, with your consent or as permitted by law.


3. How We Use Your Information


We use your information to:

  • Deliver consulting services, including project management, client support, and customized solutions.
  • Communicate with you about our services, events, newsletters, or surveys.
  • Analyze and improve our website, services, and client experiences.
  • Conduct research and surveys to inform industry trends and rankings, with aggregated and anonymized data unless otherwise consented.
  • Comply with legal obligations, such as tax reporting or regulatory requirements.
  • Protect the security and integrity of our systems and data.


4. How We Share Your Information


We do not sell or rent your personal information. We may share your information in the following circumstances:

  • With Affiliates: Within the ConnectableIQ group to provide seamless services, subject to this Privacy Policy.
  • With Service Providers: With trusted third parties (e.g., cloud storage providers, analytics tools) who process data on our behalf under strict confidentiality agreements.
  • With Clients or Partners: When necessary for a project (e.g., sharing survey responses with a client), only with your consent or in anonymized form.
  • For Legal Reasons: To comply with applicable laws, respond to legal requests, or protect our rights, clients, or the public.
  • In Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity, with notice to you.


5. Your Rights and Choices


Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Opt-Out: Opt out of marketing communications or data sharing (where applicable).
  • Portability: Request your data in a structured, portable format.
  • Restrict Processing: Request limitations on how we process your data.

To exercise these rights, contact us at privacy@connectableiq.com. We will respond within the timeframes required by law (e.g., 30 days under GDPR).


6. Data Security


We implement industry-standard security measures, including encryption, access controls, and secure cloud storage (e.g., Microsoft Office 365), to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.


7. International Data Transfers


ConnectableIQ operates globally, and your data may be transferred to and processed in countries outside your region, including the United States and Europe. We ensure compliance with data transfer regulations (e.g., GDPR, Standard Contractual Clauses) to protect your information.


8. Data Retention


We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, survey data is retained for up to three years for analysis, after which it is securely deleted. You may request deletion of your data at any time, subject to legal requirements.


9. Third-Party Links


Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.


10. Cookies and Tracking Technologies


We use cookies and similar technologies to enhance your experience, analyze website usage, and deliver personalized content. Cookies may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To understand how users interact with our site.
  • Marketing Cookies: To deliver relevant advertisements.

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may affect website functionality. For more details, contact us at privacy@connectableiq.com.


11. Children’s Privacy


Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.


12. Changes to This Privacy Policy


We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or a website notice. We encourage you to review this policy periodically.


13. Contact Us


If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@connectableiq.com

Security Policy

 

At ConnectableIQ, we understand that trust is the foundation of our work as a data consulting company. That’s why we’ve built a robust approach to protecting the sensitive information entrusted to us, ensuring its confidentiality, integrity, and availability for our clients and our operations. This policy guides everyone at ConnectableIQ—our employees, contractors, and partners—in safeguarding data with care and precision.


We begin by carefully classifying the data we handle. Client information, financial records, and proprietary insights are treated as confidential, secured with the highest level of protection. Internal documents, like employee records, are managed with strict access controls, while public-facing materials, such as our website content, are openly shared as appropriate. Every piece of data is labeled clearly to ensure it’s handled according to its sensitivity.


Access to our systems is tightly controlled, granted only to those whose roles require it. We enforce strong passwords—at least 12 characters, blending letters, numbers, and symbols—and require multi-factor authentication across all platforms. When someone’s role changes or they leave the company, their access is promptly reviewed and revoked to keep our systems secure.


To protect data, we use advanced encryption, like AES-256, whether it’s stored or being transferred. Secure protocols, such as HTTPS and SFTP, ensure safe data movement, and we maintain regular backups, stored offsite and tested every quarter to guarantee reliability. Our company devices are equipped with up-to-date antivirus and firewall software, and personal devices are only permitted for confidential work if they meet our strict endpoint protection standards. If a device is lost or stolen, we require immediate reporting within 24 hours to act swiftly.


We invest in our team’s knowledge, requiring annual data security training and conducting phishing awareness exercises twice a year to keep everyone vigilant. If a security incident is suspected, it must be reported to our IT Security Lead within two hours. We investigate promptly, within 24 hours, and if a breach is confirmed, we notify affected clients within 72 hours, maintaining a detailed incident log for transparency and audits.


When working with third-party vendors, we ensure they share our commitment to security. Any vendor handling confidential data signs a data protection agreement, and we conduct thorough due diligence before onboarding them, followed by annual reviews to maintain trust. We also stay compliant with laws like GDPR and CCPA, as well as industry standards, conducting yearly audits to ensure we’re meeting our obligations.


At ConnectableIQ, violations of this policy are taken seriously, with consequences that may include disciplinary action, termination, or legal accountability. We revisit this policy every year, or sooner if regulations change, to keep it strong and relevant.

By weaving these practices into everything we do, we protect not just data, but the trust our clients place in us.


Last Updated: June 15, 2025

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